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Terms & Conditions

Effective Date: 01/05/2025
Company Name: Haffenden Training Solutions
 

These Terms & Conditions govern the use of our website and the provision of training services by Haffenden Training Solutions. By using our site or booking a course, you agree to these terms.
 

1. Definitions

  • "We", "Us", "Our" refers to Haffenden Training Solutions.

  • "You", "Your" refers to the individual or organisation making a booking or using our services.

  • "Course" refers to any training session provided by Haffenden Training Solutions.

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2. Bookings & Payments

  • Bookings can be made online, via email, or over the phone.

  • Full payment or a deposit may be required to secure your booking. Details will be confirmed upon booking.

  • Payment must be made by the due date on the invoice. Late payments may result in additional fees or cancellation.

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3. Cancellations & Refunds

  • Client Cancellations:

    • More than 14 days before the course: Full refund or free reschedule.

    • 7–14 days before the course: 50% refund or free reschedule.

    • Less than 7 days: No refund; rescheduling subject to a fee.

  • Haffenden Training Solutions Cancellations:

    • We reserve the right to cancel or reschedule a course in the event of low enrolment, trainer illness, or other unforeseen circumstances. In this case, you will receive a full refund or be offered an alternative date.

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4. Course Attendance & Certification

  • Attendees must be present for the full duration of the course to be eligible for certification.

  • Replacement certificates may be issued upon request for a fee.

  • It is your responsibility to ensure all attendee details are accurate when submitting a booking.​

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5. Health, Safety & Conduct

  • We expect all attendees to behave respectfully and follow health and safety guidelines at our training venues.

  • We reserve the right to remove participants from a course without refund in cases of disruptive or unsafe behaviour.

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6. Special Requirements

  • Please inform us of any accessibility or learning requirements at the time of booking so reasonable adjustments can be made.

  • We are committed to providing inclusive training and will make every effort to accommodate individual needs.

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7. Intellectual Property

  • All course materials, slides, and handouts are the intellectual property of Haffenden Training Solutions or our awarding bodies and may not be copied, shared, or reproduced without written permission.

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8. Limitation of Liability

  • We are not liable for any loss, damage, or injury resulting from attendance at a course, except where caused by our proven negligence.

  • We do not accept liability for indirect or consequential losses.

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9. Website Use

  • The content of this website is for general information only and may be updated without notice.

  • We do not guarantee that our website will be secure or free from bugs or viruses.

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10. Data Protection & Privacy

  • Your personal data will be processed in accordance with our Privacy Policy.

  • By booking a course, you consent to us using your data for administrative and certification purposes.

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11. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

Contact Us


If you have any questions about these Terms & Conditions, please contact:
Email: laura.haffendentraining@gmail.com

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