Refund Policy

Effective Date: 01/05/2025
Company Name: Haffenden Training Solutions
 

At Haffenden Training Solutions, we aim to provide high-quality training and excellent customer service. We understand that plans can change, so we have outlined our refund policy below to ensure transparency and fairness.

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1. Cancellations by the Customer

If you need to cancel your booking, the following refund terms apply:

• 14 or more days before the course date:
  ✅ Full refund or no-fee rescheduling.

• 7 to 13 days before the course date:
  🔁 50% refund or free rescheduling.

• Less than 7 days before the course date:
  ❌ No refund. Rescheduling may be offered at our discretion and may incur an admin fee.

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2. Cancellations by Haffenden Training Solutions

We reserve the right to cancel or reschedule courses due to:

• Trainer illness

• Low participant numbers

• Unforeseen circumstances (e.g. venue issues, severe weather)

If we cancel your course, you will be offered:

• A full refund
  or

• A rescheduled date at no additional cost

We are not liable for any additional costs you may incur (e.g. travel, accommodation).

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3. Non-Attendance

Failure to attend a course without prior cancellation notice is considered a no-show and is not eligible for a refund.

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4. Refund Process

Approved refunds will be processed within 7 working days to the original payment method. We will notify you once your refund has been issued.

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5. How to Request a Refund

To request a refund or reschedule your course, please contact us as soon as possible at:

📧 Email: laura.haffendentraining@gmail.com
📞 Phone: 07896802237

Please include your name, course date, and booking reference.

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6. Exceptional Circumstances

We understand emergencies happen. If you have extenuating circumstances (e.g., medical emergency), please contact us — we’ll do our best to accommodate and may offer credit or rescheduling at our discretion.